Grievance redressal

• Name: Manoj Sharma
• Designation: Director — Operations & Technology, Global Trade House
• Email: gthindore@gmail.com
• Phone: +91 96912 99617 (Mon–Sat, 10:00–18:00 IST)
• Postal address: 310, Shagun Tower, Above Apna Sweets, Vijay Nagar, Indore, Madhya Pradesh, India

• Complaints about course content, mentor conduct or platform availability.
• Personal-data concerns — access, correction, erasure, portability or consent-withdrawal requests under the DPDP Act.
• Payment, invoicing or refund disputes that customer support could not resolve.
• Reports of unlawful, infringing or harmful content on the platform.
• Accessibility issues or barriers to using the Services.
• Any other concern arising out of these Services.

Choose any of the channels below. To help us act fast, please include:

• Your full name and registered email or phone number.
• A clear description of the issue and the relief sought.
• Order ID, invoice number, payment ID or session URL — whichever is relevant.
• Screenshots, emails or other supporting evidence.

Channels:

• Email: gthindore@gmail.com with the subject “Grievance Redressal”.
• WhatsApp: +91 96912 99617.
• Postal mail: Grievance Officer, Global Trade House, 310, Shagun Tower, Above Apna Sweets, Vijay Nagar, Indore, Madhya Pradesh, India.

We follow the timelines mandated by Indian law:

• Acknowledgement: within 24 hours of receipt.
• Resolution of routine complaints: within 15 days of receipt, per Rule 3(2)(a) of the IT Rules 2021.
• Data Principal requests under the DPDP Act: within 30 days of receipt.
• Reports of objectionable content: action within 72 hours, per Rule 3(2)(b) of the IT Rules 2021.

We will respond in writing with our findings, the action taken and, where relevant, the next available remedy.

If you are not satisfied with the Grievance Officer’s response, you may escalate as follows:

• Internal escalation to a Director — gthindore@gmail.com.
• National Consumer Helpline — consumerhelpline.gov.in · 1800-11-4000 / 1915.
• Consumer Forum — District / State / National Consumer Disputes Redressal Commission having jurisdiction over your residence or our registered office (Indore, Madhya Pradesh).
• Data Protection Board of India — for unresolved data-protection grievances under the DPDP Act, 2023.
• Payment-related disputes — also reachable via Razorpay’s customer support and the RBI Ombudsman scheme for digital transactions.

Filing a grievance in good faith will never affect your access to the Services or your relationship with our team. We treat every complaint as a chance to improve.